Once you've completed your purchase, please email us images of your item(s) to email@example.com. We'll then provide layout suggestions, and directions on how to get your materials to us.
Project Timing: Once we receive your item(s) it may take up to 3 business days (Monday-Friday) for us to inspect them and contact you to finalize project design. Due to our products being handcrafted, orders are processed 1-14 business days (Monday-Friday) from when the design is confirmed. When your project is completed, shipping time will depend on method chosen (we offer free standard shipping). If you are placing an order that is time sensitive and would like to know if the project can be completed in time, please email firstname.lastname@example.org before completing your transaction. As always, we value our customers and will try our best to accommodate each situation!
All Custom items are final sale.
Disclaimer: All items are handmade, so there may be slight imperfections. We are not liable for the cost of the items you provide. We do offer a full project refund if for any reason your item(s) are damaged through the design process.
Frankie's Runway is not affiliated with the brands whose fabric we repurpose into our products.